Terms and Conditions

 
 

Shipping


All orders are shipped F.O.B Eugene, Oregon.

Buyers are responsible for shipping cost.

Shipping charges will be added to your invoice, once your product has completed production.

Shipping costs are not determined by us, and truck freight shipping cannot be determined accurately until the product is packed and ready to ship.

Contact your sales representative if you would like to arrange additional details.

ReLi Inc. will work to meet your delivery requirements and will communicate any delays. ReLi Inc. accepts no responsibility for delays of any kind.

We commonly use UPS, FED EX or an LTL Ground shipment company.

ReLi Inc. will provide a tracking number as soon as it is available.

Buyer is responsible for security at delivery location.

 

Payment Terms


ReLi Inc. will not begin production until a deposit in the amount of 50% of the total sales order is received.

Payment must be made in full before product can be shipped.

If an order is shipping by truck freight, buyer is required to pay the updated shipping price determined after packing and crating.

In the event that any part of the order is unpaid within 30 days of product shipment, 1.8% per month may be charged to the buyer on all past due amounts.

 

Cancellation or Return


ReLi Inc. sends product pursuant to the specifications and terms provided by the customer.

ReLi Inc. is not responsible for the product’s failure to perform if it is a result of the specifications placed upon ReLi Inc. by the buyer.

Cancellations after a deposit has been made, are subject to return processing fee of 10% of the total Sales Order amount.

If you have any concerns, please contact info@reli.global or call 541-952-2045.

 

Product Inspection Upon Delivery


All shipments should be inspected for damages and shortages as soon as they are received.

In all instances, the buyer assumes all risk of loss or damage to products in transit, and likewise responsibility for filing a claim with the shipping company directly.

All packing materials, crates and damaged item(s) must be kept in their original packaging to substantiate any claims made by the buyer.

Photos should be taken by the buyer, of all damages to product and packaging to substantiate claims.

ReLi Inc. is not be responsible for damages that occur during shipping.

 

Shortage Claims


In the event that the shipment received by the buyer is not consistent with the order placed, the buyer must contact ReLi Inc. and file a claim within 48 hours of receiving the order. If a notice is not timely received, ReLi Inc. will have no responsibility for variations in the order as shipped, and will assume that the order as shipped is acceptable to the buyer.